![]() I have proof of emails the seller strung me along to wait for delivery, than never came,and every time I asked for a tracking number but was never given. ![]() If I had used one of my credit cards they would’ve protected me immediately. I am out $150 and Pay Pal is nowhere to be protecting me. There is NO BUYER PROTECTION FROM PAY PAL. They ignor the proof I sent and the directions to appeal are not available. Same happened I got proof from usps it was not my address and was a 1 oz. You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.Īlso happened to me from a China scam seller got off FB ad. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made. When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.Ĭheck tracking in below link to see where it went. To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Then you have to do some leg work yourself to appeal. disputes for non receipt are pretty much automated, seller provides tracking = seller normally wins. How do I deal with this? Can I get someone at PayPal to actually look at my evidence and get proof of correct delivery from the seller, or should I just go do a credit card charge back. (I.e have my evidence ignored and case automatically dismissed). Now I need to spend even more time to call up paypal tommorow, and possibly just have the same thing happen again. There are no new seller response in the case, and apparently none of my messages or evidence is even looked at. 12 hours later, I got the exact same message again, PayPal ruled in sellers favor because tracking shows the item has been delivered to my city. So I appeal, and provide my communications with Canada post, along with explicit request to get proof from seller that the item is shipped to my PayPal address on file. ![]() Actual address is NOT checked, item is considered delivered as long as it is the same city. Apparently, according to PayPal agent, as long as there is a tracking number that shows something has been delivered to the same Canadian city, PayPal will automatically side with the seller. I open up a claim, and after few days, I was informed PayPal ruled in favor of the seller. The item is send to my city in Canada, but not to my address on file. eBay seller sends out a fake package with speedpak tracking number.
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